This months Hints and Tips is about using read receipts in Outlook. If you are working in a secretarial or an administrative support role you probably already know that asking for a read receipt can be a very valuable tool. If you want a read receipt for ALL messages that you send follow the steps below.

Using this feature can be great, but you could very quickly find that your Inbox is cluttered up with read receipts. Outlook will automatically process and remove these receipts for you if you follow these steps: Go back through the steps above to return to the Tracking Options dialog box and make sure that "Process receipts on arrival" and "After processing move receipts to .." are both switched on. Click the Browse button and make sure that the Deleted Items folder is the one chosen to move the receipts to.